Support
Answers about ordering, delivery, returns and warranty. Cannot find yours? Our team is one message away.
Orders and payment
How do I place an order?
Add products to your cart and choose Checkout via WhatsApp. WhatsApp opens with your itemised cart ready to send to our sales team. You can also visit us at Revlon Plaza, Biashara Street, Nairobi, Kenya.
When is my order confirmed?
An order is confirmed once we accept it, for example by confirming availability and delivery details with you on WhatsApp. Adding an item to your cart or sending an order request does not guarantee availability until we confirm.
How do I pay?
We accept M-Pesa, bank transfer and cash. All prices are in Kenyan Shillings (KES), and we confirm the payment details with you when we confirm your order.
Can the price change after I add an item to my cart?
Prices can change until your order is confirmed. Once we confirm, the price we confirmed with you applies.
Can I change or cancel an order?
Contact us as soon as possible with your order details and we will tell you what is possible. If a listing error affects your order, we may adjust or cancel it and we will let you know.
Delivery
Where do you deliver?
We currently deliver within Kenya only.
How long will delivery take?
We give you an estimated delivery time when we confirm your order. Estimates are a guide, not a guarantee, and can be affected by courier delays, stock or other circumstances outside our control.
How much does delivery cost?
Your cart shows an estimated shipping cost before you order. Orders of Ksh 500,000.00 or more qualify for free shipping. We confirm the final amount with you on WhatsApp.
Can I track my order?
We send you updates on WhatsApp once your order ships.
Returns and warranty
What is your return policy?
You can return an item within 30 days of delivery if it is in its original condition. Contact us with your order details and we will arrange the return.
Do products come with a warranty?
Every laptop is tested before sale and comes with a written warranty. For other products, the warranty that applies is listed on the product page, and coverage can vary with the product's condition.
My product arrived faulty or not as described. What now?
Contact us promptly so we can arrange a resolution. It helps to include your order details, the product name and a photo or short description of the problem.
Choosing a product
I am not sure which product to choose.
Tell us what you will use it for and your budget, and we will suggest options. Message us on the contact page or by phone.
Are your products new or used?
Both. Every listing is clearly marked New, Refurbished or Used, so you know the condition before you order.
Are your products genuine?
Yes. We sell authentic, genuine products.
A product shows as out of stock. Can I still get it?
Out-of-stock items cannot be ordered from the cart. Contact us and we will tell you whether it is coming back in stock or suggest an alternative.