Privacy policy

We collect information you provide directly to us, such as when you browse or purchase products, place an order via WhatsApp, contact us with a question, or subscribe to updates. This may include your name, phone number, email address, delivery location, and details about the products you're interested in.

We also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device information, and pages visited, typically through standard web server logs and analytics tools.

We use the information we collect to process and fulfil your orders, respond to inquiries, coordinate delivery, communicate with you about your purchase via WhatsApp or other channels, and improve our website and product catalog.

We do not sell your personal information to third parties.

We may share information with trusted service providers who help us operate our business — for example, hosting providers, delivery and courier partners, payment processors, or WhatsApp Business messaging services — solely to the extent necessary for them to perform services on our behalf.

We may also disclose information where required to do so by law, or to protect the rights, property, or safety of Zami Digital Solutions, our customers, or others.

Our website may use cookies and similar technologies to understand how visitors browse our catalog and to improve site functionality, such as remembering items in your cart. You can control cookies through your browser settings; disabling cookies may affect some features of the site.

We retain personal information for as long as necessary to fulfil orders, respond to inquiries, and meet any legal, accounting, or reporting requirements.

Under the Kenya Data Protection Act, 2019, you have the right to access, correct, or request deletion of your personal data, and to object to or restrict certain processing. To exercise these rights, contact us at contact@zami.co.ke.

We take reasonable technical and organizational measures to protect the information we hold from unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date.

If you have questions about this privacy policy or how we handle your information, please contact us at privacy@zami.co.ke or through our contact page.